Refund policy
Effective Date: August 14, 2025
At Legend Smokes, we value your satisfaction and strive to provide quality products. Due to the nature of tobacco-related products, returns are limited and must meet the conditions outlined below.
1. Eligibility for Returns
We accept returns only if:
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The item is defective or damaged upon arrival.
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You received the wrong item.
Returns must be initiated within 7 days of delivery. The item must be unused, in its original packaging, and in the same condition as received.
2. Items Not Eligible for Return
For safety and regulatory reasons, we do not accept returns on:
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Opened or used tobacco products.
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E-liquids, disposables, or perishable goods.
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Clearance or final sale items.
3. Return Process
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Contact us at info@legenddistributions.com with your order number, proof of purchase, and photos of the item.
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Our team will review your request and, if approved, provide return instructions.
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Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.
4. Refunds
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Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@legenddistributions.com.
6. Contact Information
For return or refund inquiries, please reach out to:
Legend Smokes
📍 Address: 421 Fayetteville, Ste 1100, Raleigh, NC 27601
📧 Email: info@legenddistributions.com
📞 Phone: +1 213 293 7060
